A truly scalable platform
for Payment Processors

Leverage your bank partnerships to 
deliver next-gen SMB solutions
As distribution channels evolve from direct to ISV and indirect partnerships, stay nimble with a modern platform that adapts to changing merchant needs and scales across hundreds of partners.

Modular and adaptable

Componentized architecture supports multiple scenarios.

API-first
design

Seamless and quick
integration across
your ecosystem.

White-label as standard

Preserve your partners’ brand integrity and maintain relationships.

Scalable solution

Supports hundreds of concurrent partnerships.

The challenging distribution landscape

The nature of partnerships and channels is rapidly evolving. What worked in a direct-only world doesn't scale in today's mixed distribution environment.

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Shifting 
channel mix

Direct sales, ISV partnerships, and other indirect channels all require different approaches.
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Partner expectations

Banks and ISVs demand modern, flexible tools that match merchant lifecycles.
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Scale 
complexity

Managing hundreds of partners with legacy systems creates operational overhead.
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Merchant evolution

SMB needs are changing faster than traditional platforms can adapt.

The cost of 
standing still?

Many processors rely on outdated partner enablement tools, which carries significant risks:

  • Partner attrition as banks seek more capable platforms
  • Limited growth due to inability to scale partnership programs
  • Competitive disadvantage against nimble fintech processors
  • Operational inefficiency managing disparate partner requirements

Key features of the platform:

Merchant Command Center

A powerful, unified 
merchant experience

A modern, bank owned "Merchant Command Center" that includes; consolidated data, self-service capabilities, and a marketplace tool. Created to allow a bank to differentiate the offering, enhance the CX and deepen customer relationships.

Onboarding

Better onboarding 
out of the box

Our onboarding tool supporting customer acquisition from consideration through to the first transaction, across digital, assisted and omni-channel journeys. Solving for low conversion, high drop-outs, sales inefficiency, long time to value and high SG&A costs.

ISV Enablement

ISV Enablement

An offering that allows a bank to partner with ISVs and indirect partners, giving them the tools to sell / serve clients within external channels. Created for banks to expand distribution and seize the embedded finance opportunity.

Why partner with Pollinate?

The Pollinate Digital Experience delivers a modern, innovative option that combines the best of professional services and specialized product providers, with future proofing and more efficient deployment and scaling capabilities.

Project mindset
Professional Services
Built from the ground up, with a high level of custom build
High level of up-front definition
Custom build
Temporary ‘project’ team
Investment focus on scope
High levels of T&M PS costs
Handed over to the bank
Operated and maintained by the bank
No roadmap
Lack of aligned incentives
Ability to differentiate from the competition
Product mindset
Digital Experience Platform
Never built from the ground up
Pre-built components = Less up-front definition
Long-lived ‘product team’ to engage the bank
Intelligently integrated, modular and flexible
Investment focussed on outcomes and KPIs
Low levels of T&M costs
Hosted, operated and maintained by Pollinate
Roadmap focussed on building out the library of pre-built components
Aligned incentives
Ability to differentiate from the competition
Standard Products
Off-the-shelf product
On-size-fits-all monolith
Branding often limited to white label parameters
Limited flexibility and configurability
Limited integration
No up-front definition by the bank
Limited product team engagement
Roadmap focussed on adding generic features
Little ability to differentiate from the competition

This enables processors to deliver:

Onboarding with fewer drop outs

Less customer attrition

Increase cross-sell

Lower cost to serve

Clear partner dashboard and reporting

Sub-merchant acquisition and management

Secure, compliant and tested

Modular and scalable