Our platform puts experiences at the heart of the merchant services proposition

Application approved
Your account is now ready.
Let’s complete your set-up.
Your first settlement
$3,559.00
Total revenue
$45,139.00
18:32 EST
••••2067
$120.30
What we do
We provide configurable front-end Mini Apps across 6 stages of the merchant lifecycle
Customer acquisition
Customer acquistion
Stage 1
Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.
Onboarding
Onboard
Stage 2
Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.
Activation
Activation
Stage 3
Merchants can stay informed with shipment tracking and guides based on their merchant type. 
Inform
Inform
Stage 4
Help a merchant to understand the key KPIs that drive their business, reconcile payments and understand their customers.
Connect
Connect
Stage 5
End-to-end capability for account management and issue resolution. For both merchants and service agents. 
Grow
Grow
Stage 6
Help the merchant grow their business with access to personalized bank and 3rd party offers.
Customer acquisition
Stage 1
Merchants can browse products tailored to their preferred channel, integrating with the bank to curate a tailored offering.
Onboard
Stage 2
Configurable onboarding journey reflecting the bank’s logic, from quote through application to signing agreements.
Activation
Stage 3
Merchants can stay informed with shipment tracking and guides based on their merchant type. 
Inform
Stage 4
Help the merchant grow their business with access to personalized bank and 3rd party offers.
Connect
Stage 5
End-to-end capability for account management and issue resolution. For both merchants and service agents. 
Grow
Stage 6
Help the merchant grow their business with access to personalized bank and 3rd party offers.
How we do it
A unique platform based Experience-as-a-Service (Eaas) proposition
Pollinate Component Library
Pollinate Component Library
Pollinate Mini-Apps
Pollinate mini-apps
Front-end Experience
Pollinate logo
Pollinate Container
Bank logo
Bank owned / 3rd party channel
Configuration toolkit
Integration, configuration and run services
Pollinate Component Library
Pollinate Component Library
Front-End Experience
Pollinate Container
Bank Owned / 3rd party channel
Configuration toolkit
Integration, Configuration and Run services
Pollinate creates intelligent, integrated experiences bringing together payments and business banking
Integrated
Unifies UX across product silos
Personalized
Tailored to your needs and merchants
Flexible
Meets evolving needs
Insightful
Responsive UX reflecting merchant context
Secure
Maintains bank grade security
Seamless
Fixes broken customer journeys
Pollinate platform video explainer
Our partners and investors
NAB logoEFMNatwest LogoFiserv LogoMastercard LogoInsight partners logo
Client: Natwest
Project: Launching a new merchant services business
Tyl by NatWest experiences built in partnership with Pollinate reiterates our commitment to harnessing the revolution in new technologies so that our customers can remain focused on growing their businesses.
Chief Executive of NatWest Group PLC 2019-2023
NAB logo
Client: National Australia Bank
Project: Digitizing an existing merchant services business
We are innovating in our core business to make banking simpler and easier for our customers and colleagues, while also exploring more revolutionary products and models with partners.
Ross McEwan - Group Chief Executive Officer, National Australia Bank
Driving business value

15%

Increase gross adds
Through improved onboarding and a more compelling proposition.

3x

Onboarding conversion
Triple your rate of completions through intuitive digital journeys.

8%

Reduced churn
Reduce attrition with greater engagement and proactive intervention.

4.7 /5

Average Trustpilot score
Increased merchant satisfaction.

40%

Reduced effort
Lower your customer service call time and overall effort.
Pollinate Merchant Video