As the UK's largest business and commercial bank, NatWest recognized the importance of acquiring for merchants. They established merchant services with a distinct brand, showcasing NatWest's commitment to enabling innovative payment acceptance for SMBs.
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Recognizing the need for collaboration, NatWest partnered with a processor for best-in-class processing and terminal management. However, they realized that neither the processor nor internal bank resources alone could create differentiating front-end capabilities in the market.

Pollinate stepped in to establish a bank branded self-service portal, digital onboarding, and value-added services. Through Pollinate’s EaaS offering, NatWest continually innovated, introducing features like pay by link, tap on glass, and accounting package integrations. 
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After 5 years, NatWest became the fastest-growing U.K. bank acquirer, with a Trustpilot score of 4.7 out of 5, the highest in the UK.