Truist

Advancing Merchant Services: Truist’s Strategic Partnership with PollinateTruist is focused on driving focused growth in merchant services by enhancing ownership of its operating model and client experience. The bank’s goal: to unify merchant services with existing banking relationships to deliver differentiated value for business clients.

To support this strategy, Truist selected Pollinate followinga competitive RFP. The partnership began with a collaborative design andplanning phase, leading to an accelerated initial release aligned with Truist'sagile practices. Truist Merchant Engage is being rolled out in phases, withclient migrations ongoing.

The platform is designed to provide SMBs with aunified digital experience—featuring real-time dashboards, intelligentonboarding, and self-service tools. These capabilities are expected to help businessowners gain comprehensive visibility across sales channels and locations, simplifyingaccess through a single, secure platform that reduces complexity andadministrative friction. The platform contextualizes transaction data toprovide actionable intelligence for strategic decision-making.

This launch marks an important step in Truist's payments transformation journey and reflects its commitment to continuousimprovement. The partnership with Pollinate demonstrates how banks and fintechscan collaboratively deliver solutions that address evolving client needs.